Critical Role Shop Canada

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://canada.critrole.com/pages/faq-and-support?hcUrl=%2Fen-US%2Fcontact">web form</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. If your order still needs to be processed, we can correct it. However, we cannot modify your order if the merchandise has already been shipped.

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order still needs to be processed, we can correct it. However, we cannot mo

Can I change or cancel my order after it’s been placed?

General

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

What if I want a product available at the Critical Role US Store instead of the Critical Role Canada Store?

When I refund my order, why isn’t the shipping fee refunded?

Which payment methods are available on the Critical Role Canadian Store?

Can I use my gift card from a different Critical Role store (US, AUS, EU, UK)?

General Office Hours

Glorious Gilmore's Hours of Operation

What is your standard shipping policy?

How much does shipping cost?

When will my order be shipped out?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

My order was “marked” as delivered, but I didn't receive it. What should I do?

I did not receive my order

How do I change my order?

Shipping

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

I received a damaged/defective item. What should I do?

What is your policy?

I never ordered or bought anything from Critical Role, but I received this order!

International Return + Exchange Policy

Domestic Return / Exchange Policy

Notice about Canada Post strike

Return and Exchanges

Can I change or cancel my order after it’s been placed?Updated a year ago