General

Do I need an account to place an order?

You can make purchases as a guest, but you can also create an account to access your order history, track your orders, save your shipping address.

What is the value of having an account?

More easily track the status of an orderView past ordersSave shopping carts to your account so you can buy at a later date (or from a different device)

How secure will my data be if I create a Critical Role Store account?

Any personal data collected and/or processed in connection with your use on the store will be subject to our Privacy Policy. We maintain physical, technical, and administrative safeguards to protect your data.

Why can’t I sign in to my account?

Step 1: Make sure your email address and password are correct. If you still have an issue signing in, try resetting your password. If you’re still experiencing difficulties, please contact us by filling out our customer service web form. Step 2: Doub

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

Unfortunately, your order history will not be transferred, but it won't be lost either. It will still be saved at the store where a purchase was made and accessible by logging in to the site's regional shop (i.e. shop.critrole.com).

How often do you restock items?

We restock items frequently. However, some items can take longer than others to restock or may have completely sold out. The easiest way to be notified when an item is back in stock is to sign up for notifications on the item’s product page.

Can I still shop at the Critical Role US Store?

All customers are still eligible to shop on the Critical Role US Store. However, depending on your country of delivery, orders may be subject to import duties and customs taxes, and shipping times may be longer.

Are your items true to size?

We do our best to keep every clothing true to size; however, each garment can fit slightly differently depending on fabric and style. For more details on sizing and fit, visit the sizing guide on each product page to know what best works for you!

How do I access my digital item?

When you purchase a digital item, you can download it from 3 different places:. Step 1: After you purchase the item, the link to download it will be presented in your shopping cart. Step 2: The invoice you receive via email will have a link to downlo

How do I know if my order was successful?

Step 1: Once you place the order, you will receive a confirmation email from us. If you didn’t receive an email after placing your order, there might be an issue with the email address provided (typo, wrong email, etc.). Step 2: If you suspect this h

Can I change my billing address?

The billing address may be essential to complete your order, as this will be used to verify the payment details. Rest assured, if your order has been successfully placed, you will be able to see that no issues were encountered during the process. Unf

This is a gift. Will this include pricing and my personal information?

No, our shipping label only includes the recipient's name and address.

Can you gift wrap my order and put a special note on it?

Unfortunately, that service is not available.

What if I want a product available at the Critical Role US Store instead of the Critical Role Canada Store?

Products available on one site may not be available on another due to separate inventories. We'll be adding new items to the Critical Role Canada Store regularly. Suppose an item you’re interested in is unavailable at the Critical Role Store, you may

When I refund my order, why isn’t the shipping fee refunded?

Customers are responsible for the associated shipping amount (shipping cost) and understand this is a non-refundable charge when placing online orders. Delivery failures determined by third-party shipping services due to errors found upon dispatch to

Which payment methods are available on the Critical Role Canadian Store?

Standard payment methods such as PayPal and major credit cards like VISA, Mastercard, and American Express are available.

Can I use my gift card from a different Critical Role store (US, AUS, EU, UK)?

Gift cards can only be used in the store where it was originally purchased.

Can I change or cancel my order after it’s been placed?

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order still needs to be processed, we can correct it. However, we cannot mo

General Office Hours

Office Working hours:. Our department is available 9 AM Pacific Standard Time to 6 PM Pacific Standard Time 7 days a week. We do have an automated system during our off hours that gathers all of your details and prepares it for us the next time we ar

Glorious Gilmore's Hours of Operation

Working hours are from:. 9:00 AM PDST to 6:00 PM PDST including weekends and holidays.