Critical Role Shop Canada

<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re sorry to hear that your order was tagged as delivered even though you have yet to receive it. Kindly look into the following if you haven&#x2019;t already:<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 1:<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Check if the shipping address provided is correct<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 2:&#xA0;<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Check with other residents of the house in case someone held onto the delivery for you<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 3:<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Check with neighbors in case the order was misdelivered to them<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 4:<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Contact the shipping carrier with your tracking number to see what information they can provide<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If the order has not arrived through any of these means after three business days, please let us know so we can investigate other possibilities.

We're sorry to hear that your order was tagged as delivered even though you have yet to receive it. Kindly look into the following if you haven’t already:. Step 1: Check if the shipping address provided is correct. Step 2: Check with other residents

My order was “marked” as delivered, but I didn't receive it. What should I do?

Shipping

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

What if I want a product available at the Critical Role US Store instead of the Critical Role Canada Store?

When I refund my order, why isn’t the shipping fee refunded?

Which payment methods are available on the Critical Role Canadian Store?

Can I use my gift card from a different Critical Role store (US, AUS, EU, UK)?

Can I change or cancel my order after it’s been placed?

General Office Hours

Glorious Gilmore's Hours of Operation

General

What is your standard shipping policy?

How much does shipping cost?

When will my order be shipped out?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

I did not receive my order

How do I change my order?

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

I received a damaged/defective item. What should I do?

What is your policy?

I never ordered or bought anything from Critical Role, but I received this order!

International Return + Exchange Policy

Domestic Return / Exchange Policy

Notice about Canada Post strike

Return and Exchanges

My order was “marked” as delivered, but I didn't receive it. What should I do?Updated a year ago