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Critical Role Shop Canada logo

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Shipping

What is your standard shipping policy?

We select the best shipping provider for your country based on your location. All orders will have tracking, and most are received within 3 - 7  days of being placed. However, depending on where you are located, it may take longer.

How much does shipping cost?

The rate may vary depending on the weight of your package, your shipping destination, and the shipping option you choose for your order. The precise rate will be calculated automatically and displayed during the checkout process.

When will my order be shipped out?

Typically, orders are fulfilled within 24 hours on weekdays. However, orders placed on Friday afternoons local time will be processed on the following business day. This also includes holidays.

Can you explain the different shipping options?

Shipping 1—Delivery within Canada typically occurs within 4-9 business days typically via Canada Post with a tracking number.

Can I split an order to go to different addresses?

Unfortunately, we cannot split up an order and ship to multiple locations. You will need to place separate orders.

Can I ship to another country internationally?

Unfortunately, the CA store only accepts CA addresses.

My order was “marked” as delivered, but I didn't receive it. What should I do?

We're sorry to hear that your order was tagged as delivered even though you have yet to receive it. Kindly look into the following if you haven’t already:. Step 1: Check if the shipping address provided is correct. Step 2: Check with other residents

I did not receive my order

If you have not received your order, you have 45 days from the confirmed ship date to inform us via the web form.

How do I change my order?

If you need to make urgent changes to your order, we have limited time to do so. Please reach out via email with your order number and the requested changes to our Support Team. Please notify us of any changes as soon as possible. While we will endea