Critical Role Shop Canada

<ul><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Customers will have<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;45 days from the confirmed ship date<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;(as determined by the tracking information) to contact us for shipment support/assistance needed for retrieving or escalating issues regarding the delivery of their order. If your order has not been received or updated via the assigned shipping service&apos;s tracking website, please let us know if the receiver cannot resolve it directly with the shipping carrier.</li><li><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are unable to facilitate alternative solutions such as shipping replacements, order refunds, or store credit if the inquiry is received after the 45-day timeframe. We strongly advise customers to closely monitor their tracking status once their order is confirmed &quot;shipped&quot; until it reaches its final destination. If you have not received a tracking number for your order&#x2019;s shipment, please contact us using our&#xA0;<a href="https://canada.critrole.com/pages/faq-and-support?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">web form</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</li></ul>

Customers will have 45 days from the confirmed ship date (as determined by the tracking information) to contact us for shipment support/assistance needed for retrieving or escalating issues regarding the delivery of their order. If your order has not

What is your policy?

Return and Exchanges

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

What if I want a product available at the Critical Role US Store instead of the Critical Role Canada Store?

When I refund my order, why isn’t the shipping fee refunded?

Which payment methods are available on the Critical Role Canadian Store?

Can I use my gift card from a different Critical Role store (US, AUS, EU, UK)?

Can I change or cancel my order after it’s been placed?

General Office Hours

Glorious Gilmore's Hours of Operation

General

What is your standard shipping policy?

How much does shipping cost?

When will my order be shipped out?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

My order was “marked” as delivered, but I didn't receive it. What should I do?

I did not receive my order

How do I change my order?

Shipping

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

I received a damaged/defective item. What should I do?

I never ordered or bought anything from Critical Role, but I received this order!

International Return + Exchange Policy

Domestic Return / Exchange Policy

Notice about Canada Post strike

What is your policy?Updated 6 months ago