Customers are responsible for the associated shipping cost, as the shipping amount is a non-refundable charge when placing online orders. Delivery failures determined by third-party shipping services due to errors found upon dispatch to the shipping
Check our Terms of Sale and contact our Customer Support team for further instructions and help. Please note the following:
We generally offer no refunds because digital goods are delivered via Internet download. If you change your mind about your purchase and have yet to download the digital product, we will issue a refund upon your request. Refund requests made after yo
We sincerely apologize if the item you received is damaged or defective. Please contact our customer support and include images of the item so we can rectify this issue.
Customers will have 45 days from the confirmed ship date (as determined by the tracking information) to contact us for shipment support/assistance needed for retrieving or escalating issues regarding the delivery of their order. If your order has not
We generally offer no refunds because digital goods are delivered via Internet download. If you change your mind about your purchase and have yet to download the digital product, we will issue a refund upon your request. Refund requests made after yo
Likely a kind soul sent it as a gift to you! However, please contact our customer service to clarify if this needs to be corrected.
If you're unhappy with your order, you may return or exchange unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 60 days of the order purchase date will be refunded to the original form of paym
Clearance items are final sale and are not eligible for an exchange.
Effective November 15, 2024. The Canadian Union of Postal Workers (CUPW) has started a national strike, and Canada Post’s operations have shut down as a result. For orders placed after November 15th, Critical Role will make use of alternate logistics